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Understanding and Managing Customers

Isabel Doole, Peter Lancaster,
Robin Lowe
ISBN 0273685627

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Instructor's manual (Adobe Acrobat® .pdf)

Instructor's manual (0.4 MB)

PowerPoint slides (Microsoft PowerPoint® .ppt)

Structure (0.1 MB)	Chapter 07 (0.1 MB)
Chapter 01 (0.1 MB)	Chapter 08 (0.1 MB)
Chapter 02 (0.5 MB)	Chapter 09 (0.1 MB)
Chapter 03 (0.1 MB)	Chapter 10 (0.1 MB)
Chapter 04 (0.1 MB)	Chapter 11 (0.1 MB)
Chapter 05 (0.1 MB)	Chapter 12 (0.1 MB)
Chapter 06 (0.1 MB)

All chapters - .zip file (0.6 MB)

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