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Chapter 1: Operations management
Case studies with model answers

Click on the links below to access case studies in Word relevant to this chapter. Once you have attempted the questions at the end of each case study, you can view the model answers by clicking on the relevant link below.

Cases and questionsModel answers
Case 1: A business trip to Brussels Answers to case 1
Case 2: The Henry Ford of ophthalmology Answers to case 2
Case 3: Swatch revolutionizes watch Answers to case 3



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