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Chapter 1: Operations management
Multiple-choice questions

Try the following questions to test your knowledge of this chapter. After you have answered the questions, click on 'Submit Answers for Grading' to get your results.

1 .       Which of the following functions is not a core function of an organisation? 



2 .       Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing “pure” services? 



3 .       Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety? 



4 .       Which of the following activities is not a direct responsibility of operations management? 



5 .       Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility? 



6 .       Which of the following would not normally be considered a general characteristic of a service? 



7 .       Which of the following would not be normally considered as a key feature of Operations Management? 



8 .       Which of the following is the least likely decision to be made by Operations Managers? 



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